Karunaratne, W.M.K.K.Jayawardena, L.N.A.C.2014-11-122014-11-122010Tropical Agricultural Research, 21(3):p.258-265https://dl.nsf.gov.lk/handle/1/12326TourismCustomer satisfactionAssessmentFive star hotelsPerceptionServicesQualityAssessment of customer satisfaction in a five star hotel - a case studyA