Assessment of customer satisfaction in a five star hotel - a case study
Date
2010
Authors
Karunaratne, W.M.K.K.
Jayawardena, L.N.A.C.
Journal Title
Journal ISSN
Volume Title
Publisher
Postgraduate Institute of Agriculture, University of Peradeniya:Peradeniya
Abstract
Description
Keywords
Tourism, Customer satisfaction, Assessment, Five star hotels, Perception, Services, Quality
Citation
Tropical Agricultural Research, 21(3):p.258-265